We pick up our Airport Passengers at Zero Level of Terminal 1. The nearby blue and white signs read “HOTEL COURTESY SHUTTLES”. Our vans are typically in place 30-45 minutes prior to our scheduled departure times.

Terminal 1 – Domestic Flights:  Once you have deplaned, the first place you will need to find is the Baggage Claim Area. (Just follow the crowd from the plane).  Retrieve you baggage, if any, and go to the center of the Baggage Claim area.  There you will see a “Starbucks” Coffee Stand.  You are looking for a down escalator or the elevators nearby.  When facing Starbucks, they are behind you. Go DOWN to Zero Level.  

Terminal 2 – International Flights:  After retrieving baggage and clearing Customs (if applicable), step outside the Terminal.  There is a free shuttle that will take you to Zero Level of Terminal 1.  It leaves every 5-10 minutes.

Zero Level

Once at Zero Level, go outside through the automatic doors. You should see limousines and shuttle buses but no Taxis.  (if you see Taxis, you are on the wrong level).

Follow the crosswalk until you reach a yellow fire hydrant with four red poles around it. (There is also a blue & white sign that reads “Hotel Courtesy Shuttles”) This is the area where our drivers await the arrival of passengers. There are benches nearby were you can sit and wait if the van has not yet arrived.

Our vans are several different sizes, makes and colors, but they are all clearly marked with our logo (at the top of this page) in bright blue or white lettering.  (There is also a blue & white sign that reads “Hotel Courtesy Shuttles”)

SPECIAL NOTES: 

If you have not located our shuttle by 15 minutes prior to departure time please call our office for assistance.  (Passengers on the late-night departure should also call the office when they arrive at the airport.  When the Auto-Attendant answers, press Option #6 to be connected to the On-Duty Driver)

If you have carry-on baggage only, you should still follow the directions to Zero Level through the Baggage Claim area. It is the fastest way to get there.

If you are not arriving by plane but still catching our shuttle from the McCarran Airport, get dropped off on “Departures” Level at Delta Airlines.  (Delta is at the center of Terminal 1).  As soon as you walk into the Terminal, you should immediately see elevators.  Any of them will take you to Zero Level.

Zero Level is a Restricted Area.  Personal and other unauthorized vehicles are not allowed.